Product & Service Policy
Q. What is the shipping charge?
A. The shipping is free including international shipments for any orders of $69 and more.
Q. How can I order your piano lessons?
A. If you have a credit card or PayPal account, you can order the course from our website directly. It’s fast and secure. You can also place the order over the phone by calling us at 1-425-296-6080. We accept all major credit/debit cards (VISA, Mastercard, American Express and Discover).
Q. I don’t have a credit card. How can I order your piano course?
A. You can send the payment to us via PayPal, Western Union, Money Gram, mail (for personal check or money order). For the detailed instructions, please click here.
Q. How can I buy your piano course as a gift?
A. Our piano course is a perfect gift for your family members and friends. Just enter your address into billing information section and your friend's address into shipping information section. We will ship your order to your friend on behalf of you. The price does not show up on the packing slip.
Q. Are the piano lessons in downloadable version exactly the same as those in DVD version?
A. Yes, they are.
Q. Will I get the downloadable version if I purchase the piano course in DVD format?
A. No. It is just like the way that you order the hard copy of a book from Amazon.com and you don't get the Kindle version of the book for free. But you can get the downloadable version for a small fee. Please contact us if you want both DVD and downloadable versions.
Q. How can I download the piano lessons and book after I order the downloadable course?
A. After you place the order, you will receive an order confirmation email from which you can find the download link. And you can find the download instructions on the download page.
Q. Will I be able to download the lessons to my iPad?
A. Yes, our video lesson files are compatible with iPad and computers. The step-by-step download instructions will be provided after you place the order.
Q. Is there a time limit for me to download the video lessons?
Q. Can I download the video lessons to my computer and my laptop?
A. Yes, you can download the video lessons to multiple computers as long as it is for your personal use only.
Q. When can I receive my order?
A. If your order is shipped to an address in the United States, it will take 5-10 business days to deliver the package. The shipment comes with a tracking number that allows you to track your package from the United States Postal Service website http://www.usps.com. For an order with a shipping address outside the United States, it will take 2-3 weeks to deliver the international packages depending on the country. Please contact us by email or by phone (1-425-296-6080) if you want to upgrade to a faster shipping method.
Q. What is your return policy?
A. We offer 30 days money back guarantee on our DVD courses. You may return your order for a refund within 30 days of original purchase date. We suggest that our international customers notify us by email before they return the course to us because it takes longer to ship the international package.
All downloadable lessons are eligible for return and refund if we receive your request within 7 days of the date of purchase.